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Terms and Conditions
  1. Acceptance of Terms: By accessing and using our website, the customer agrees to be bound by these terms and conditions.
  2. Product Information: We strive to provide accurate and up-to-date product descriptions and images on our website. However, we do not guarantee the accuracy, completeness, or reliability of the information.
  3. Pricing and Payment: All prices listed on our website are in South African Rand (ZAR) and are subject to change without prior notice. Payment can be made using our accepted payment methods, and the customer agrees to provide accurate billing and shipping information.
  4. Order Confirmation: After placing an order, the customer will receive an order confirmation via email. This confirmation does not guarantee product availability, and orders may be subject to cancellation or modification at our discretion.
  5. Shipping and Delivery: We aim to process and ship orders in a timely manner. However, we do not guarantee delivery dates, as they may be subject to factors beyond our control. The customer is responsible for providing accurate shipping address information.
    Courier fees are to be settled in full prior to shipment of an order and the customer is responsible for any insurance if required.
  6. Limitation of Liability: We are not responsible for any damages, losses, or injuries arising from the use or misuse of our products. The customer agrees to indemnify and hold us (Centurion Trailer Parts (Pty) Ltd and all its shareholders, directors, employees and affiliates) harmless against any claims, liabilities, or expenses.
  7. Intellectual property protection, copyright and Trademarks: Unless otherwise stated or indicated, we reserve the right to the Intellectual property, copyright and trademarks (irrespective of it being registered or unregistered) in this website and it is deemed to be ours. Intellectual property in this regard will refer to the website content, business names, trademarks, logos and designs and/or any part of this website. It is specifically confirmed that none of the intellectual property contained on this website, can/may be used by anyone else without written permission of the owner. It restricts any person/user to:
    republish material from this website in any way
    • sell or rent material from this website
    • show any material from this website in public, without prior written permission
    • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose
    • edit or otherwise modify any material on the website
    • redistribute material from this website
    The copyright in this website and the material on this website (including but not limited to the text, computer code, artwork, videos, photographs and images on this website) is owned by Centurion Trailer Parts (Pty) Ltd and may not be copied, modified, distributed, reproduced or republished in any way or form.
  8. Warranties: Our website is designed to allow the purchasing of our products displayed on this site. Every attempt is made to ensure that the contents of our site is correct. Information, services and products contained in this site, are provided “as is” without warranty of any kind. We make no express or implied warranties to the completeness, accuracy, statements, representations, guarantees or reliability of information published on this site.
  9. Privacy:  It is necessary for us to collect and process the information you provide when making a purchase on our website.  This information (only where necessary) will be disclosed to the third party/parties that will be delivering your order.  We will only disclose this information to other third parties if we are obligated by law to do so or if we sell any or all of our business and/or assets to a third party. Cookies are also used on occasion and is for the express collection of statistical data and information regarding the use of our website.  This information will not identify you personally.  You may choose to decline cookies on your browser, as is your right.  Kindly note that this may limit access to certain parts of our website and we will not be held responsible as a result.
Return Policy
  1. Eligibility: To be eligible for a return, the customer must request a return within 14 days from the date of delivery and provide proof of purchase. Custom-made or special-order items may be non-returnable or subject to restocking fees.
  2. Return Procedure: The customer must contact our customer service team to initiate the return process. We may require the customer to provide detailed information about the reason for the return, and in some cases, photographic evidence.
  3. Claim procedure: The customer must contact our customer service team to initiate the claim process. Claims are applicable in the case where the item is deemed by the customer, to be faulty at time of purchase.  We may require the customer to provide detailed information about the reason for the claim, and in some cases, photographic evidence.  The item will then be returned to the manufacturer for further investigation and feedback.  We will only admit a claim if the manufacturer agrees in turn.
  4. Condition of Products: Returned products must be in their original condition, including all packaging materials, manuals, and accessories. We reserve the right to refuse returns if the product has been used, damaged, or altered.
  5. Refunds and Exchanges: Upon receiving and inspecting the returned product, we will issue a refund or exchange based on our discretion. Refunds will be processed using EFT payments only, and it is the customer’s responsibility to ensure accurate and true banking information is provided. We will not take responsibility for incorrect banking information.
    Handling fees of 10% may be applicable.
  6. Shipping Costs: Unless the return is due to our error, the customer is responsible for all return shipping costs. Original shipping fees are non-refundable.
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